Overview
Addus HomeCare, located in Rockford, Illinois, has been providing personal home care and support services for over 40 years. The agency emphasizes high-quality, cost-effective care that allows individuals to remain in their homes. Their caregivers aim to build meaningful relationships with clients while assisting with daily living activities and offering medical support.
Services & Support
Addus HomeCare offers a range of in-home supportive services, including assistance with activities of daily living, skilled healthcare services, and comfort care for both patients and families. The agency’s caregivers are trained to provide compassionate care tailored to the individual needs of their clients.
Care Approach & Staff
The agency promotes a care approach focused on engagement and compassion. Caregivers are expected to build relationships with clients, and the support teams are tasked with facilitating the work of these caregivers. However, some reviews indicate challenges with staff responsiveness and management practices, which may impact service delivery.
Who They Serve
Addus HomeCare serves a diverse population, including elderly individuals and those with disabilities who require assistance to maintain their independence at home. The agency’s goal is to provide the necessary support for clients to remain in their own homes comfortably.
Scheduling & Availability
Scheduling appears to be a significant concern for both clients and staff. Many caregivers have reported difficulties in receiving consistent client assignments and timely communication from management regarding their work schedules. Some employees noted that they were left without clients for extended periods, leading to frustration.
What Families Say
Feedback from families and former employees presents a mixed picture of Addus HomeCare. While some caregivers express satisfaction with the support they receive and the rewarding nature of their work, others highlight issues such as unresponsiveness from management and a lack of professionalism. Reports of poor communication and management practices have also been noted, indicating potential areas for improvement.
Room for Improvement
Several reviews point to issues with management responsiveness and staff organization. Families have expressed concerns about communication delays, lack of client assignments for caregivers, and overall professionalism in handling inquiries and complaints. Addressing these concerns could enhance the experience for both employees and clients.
Summary
Addus HomeCare in Rockford, Illinois, has a long history of providing home care services but faces challenges related to management practices and staff communication. While some caregivers appreciate the opportunity to support clients, others report dissatisfaction with scheduling and responsiveness. Families considering Addus HomeCare may want to weigh these factors when evaluating their options.
