Overview
Addus HomeCare, located in Chicago, Illinois, has been a provider of personal home care and support services for over 40 years. The agency aims to deliver high-quality, cost-effective care that allows individuals to maintain their independence and comfort within their homes. Their services include in-home assistance with daily living activities, medical care, and support for both patients and families.
Services & Support
Addus HomeCare offers a variety of in-home supportive services designed to assist individuals in their daily routines. These services include personal care, medical and skilled healthcare, as well as comfort care. The agency emphasizes building meaningful relationships between caregivers and clients, ensuring that the needs of those they serve are prioritized.
Care Approach & Staff
The agency promotes a compassionate approach to care, focusing on engagement and support for their caregivers. However, reviews indicate challenges with management accessibility and staff professionalism. Many caregivers express frustration with unresponsive management, citing difficulties in communication and a lack of timely support.
Who They Serve
Addus HomeCare serves a diverse clientele, including elderly individuals requiring assistance with daily living activities and those needing medical support at home. The agency aims to cater to various needs, but some reviews suggest that clients may experience inconsistencies in service delivery.
Scheduling & Availability
Families have reported issues with scheduling and service availability. Instances of delayed service and unreturned calls are noted, which can significantly impact clients who require timely assistance. This has raised concerns among caregivers and families about the reliability of the service.
Insurance & Billing
Concerns regarding payment and billing practices have been highlighted in multiple reviews. Caregivers have reported delays in receiving paychecks and issues with the accuracy of billing, which have led to financial strain for some employees. The agency’s management has been criticized for their lack of responsiveness to these concerns.
What Families Say
Feedback from families and caregivers reflects a mix of experiences. While some appreciate the services provided, many express frustration with management’s unavailability and the overall organization of the agency. Reports of unprofessional behavior and insufficient communication have contributed to dissatisfaction among both staff and clients.
Room for Improvement
Reviews indicate a need for improvement in management responsiveness and communication. Caregivers have expressed concerns about delayed payments and lack of support, which has negatively impacted their experience with the agency. Enhancing these aspects could lead to better service delivery and employee satisfaction.
Summary
Addus HomeCare in Chicago, Illinois, offers a range of in-home care services aimed at helping individuals maintain their independence. While the agency has a long-standing presence in the industry, feedback suggests significant areas for improvement, particularly in management communication and staff support. Families considering Addus HomeCare may want to weigh these factors based on the experiences shared by caregivers and clients.
