Overview
Access Community-Based Services, located in Springfield, Missouri, is dedicated to helping individuals maintain their independence while receiving care in the comfort of their homes. The organization provides a range of services aimed at enhancing the quality of life for clients, ensuring they receive the support they need.
Services & Support
Access Community-Based Services offers personal assistance for various daily activities, including grooming, light housekeeping, transportation, and errand running. Their caregivers are available 24 hours a day, seven days a week, to cater to the needs of clients and their families.
Care Approach & Staff
The staff at Access Community-Based Services are frequently described as compassionate and dedicated. Families have noted that the caregivers work hard to provide exceptional care tailored to individual needs. However, some clients have expressed concerns regarding scheduling and consistency, mentioning that changes in aides can be challenging for those with specific emotional needs.
Who They Serve
Access Community-Based Services primarily serves individuals who require assistance to remain independent at home. This includes seniors and others who may have mobility challenges or require support with daily living activities.
What Families Say
Feedback from families highlights positive experiences with caregivers who are attentive and capable. However, there are also concerns regarding communication and scheduling issues. Some clients reported difficulties in reaching the office and expressed frustration with the frequency of aide changes, which can be particularly challenging for those with anxiety or PTSD.
Room for Improvement
While many families appreciate the care provided, there are noted areas for improvement. Specifically, clients have mentioned issues with aide consistency and responsiveness from scheduling staff. Ensuring better communication and stability in caregiver assignments could enhance the overall experience for clients.
Summary
Access Community-Based Services in Springfield, Missouri, aims to provide quality, personalized home care to help clients maintain their independence. While many families commend the compassion of the caregivers, there are ongoing concerns regarding scheduling and communication that the organization may need to address to improve client satisfaction.
