Overview
ABA Home Health Care, located in Washington, District of Columbia, provides home health services aimed at supporting the elderly and adults in their homes. Their offerings include personal care, respite care, and companion care, with a focus on promoting independence and enhancing the quality of life for their clients.
Services & Support
ABA Home Health Care offers a range of services designed to meet the needs of their patients, including private duties, nursing services, and home health care in various settings such as patients’ homes, assisted living facilities, and retirement centers. They emphasize a philosophy of care that prioritizes respect, compassion, and individualized attention.
Care Approach & Staff
The agency claims to be committed to delivering care with respect and kindness, and they adhere to a five-point philosophy that includes offering personalized care and recognizing the individuality of each patient. However, reviews indicate that there are significant issues with communication and staff coordination, which have impacted the quality of care provided.
Who They Serve
ABA Home Health Care serves both children and the elderly, aiming to assist them in living independently at home. The agency’s services are tailored to meet the specific needs of each patient, although there have been concerns regarding the consistency and reliability of care.
What Families Say
Feedback from families highlights a range of experiences. While some aides are praised for their dedication and care, many reviewers express frustration with the agency’s administrative communication. Issues such as unreturned calls, lack of urgency in staffing, and poor management have led to dissatisfaction among clients. Multiple families have noted problems with scheduling and a lack of flexibility from the agency, which has resulted in caregivers not showing up when expected.
Room for Improvement
Several reviews point to a need for improvement in communication between the agency’s administrative staff and both clients and caregivers. Clients have reported slow response times and a lack of follow-through on promises made by the agency. Additionally, concerns about staff professionalism and the ability to manage patient needs effectively have been raised.
Summary
In summary, ABA Home Health Care provides essential services for home health care but faces challenges in communication and staffing that have affected client satisfaction. Families considering this agency may want to weigh the reported issues against the care they seek for their loved ones.
