Overview
A Plus Home Care, located in Milwaukee, Wisconsin, provides home health care services aimed at assisting individuals in maintaining their health and quality of life while remaining in their own homes. The agency emphasizes personalized and compassionate care, offering a range of services tailored to the needs of their clients.
Services & Support
A Plus Home Care offers personal care services that allow clients to receive assistance in their own homes. They provide flexibility in scheduling, enabling families to choose the days and hours of care needed. The agency also employs a Case Manager/Nurse Supervisor who collaborates with clients and their families to create customized care plans and select suitable caregivers. Their approach includes a unique caregiver matching system, ensuring that caregivers are well-suited to the needs of their clients.
Care Approach & Staff
The agency claims to have a dedicated team of professional caregivers who are trained to provide personal care that resembles the attention and compassion of family care. However, reviews indicate a significant discrepancy in staff professionalism and communication. Multiple reviewers expressed concerns about the attitude of the staff, describing them as rude and unhelpful. Instances of poor communication and lack of responsiveness from the office were also noted, leading to frustration among families.
Who They Serve
A Plus Home Care serves a diverse clientele, particularly those who require assistance to avoid nursing home placement or hospitalization. This includes individuals needing care for various durations, from just a couple of hours to around-the-clock support.
What Families Say
Feedback from families is mixed. While some clients have praised the agency for its caring approach and responsiveness, others have reported negative experiences, highlighting issues with staff professionalism and communication. Several reviews strongly discourage others from using the service, citing concerns about unfulfilled hours and poor treatment of both clients and employees. Positive comments, however, mention a few staff members who are seen as compassionate and attentive.
Room for Improvement
There are notable concerns regarding the professionalism and communication skills of the staff at A Plus Home Care. Many families have reported feeling ignored or treated disrespectfully when seeking assistance or clarification. This feedback suggests a need for improvement in staff training and customer service practices to enhance the overall client experience.
Summary
A Plus Home Care in Milwaukee aims to provide personalized home health care services, but it faces challenges related to staff professionalism and communication. While some families appreciate the care provided, a significant number of reviews express dissatisfaction with the agency’s responsiveness and treatment of clients. Families considering A Plus Home Care should weigh these mixed reviews carefully.
