Overview
A-Plus HealthCare, located in Helena, Montana, specializes in customized companion and nursing services throughout the state. As a member of the Addus family of companies, A-Plus HealthCare has been providing personal home care and support services for over 40 years, emphasizing high-quality, cost-effective care that allows individuals to remain in their homes.
Services & Support
A-Plus HealthCare offers a range of companion and nursing services tailored to meet the unique needs of clients in Montana. The focus is on providing personalized support that helps individuals maintain their independence at home.
Care Approach & Staff
The company prides itself on having an outstanding staff and a positive organizational culture. However, some clients have reported experiences that indicate a need for improved communication and professionalism among staff members. There are mixed feelings about the level of care provided, with some clients expressing concerns about feeling unsupported in their needs.
Who They Serve
A-Plus HealthCare serves a diverse clientele, including elderly individuals who require assistance with daily activities. Families seeking care for their loved ones often turn to A-Plus for help, although experiences can vary significantly.
What Families Say
Feedback from families has been mixed. While some appreciate the dedication of the staff and the company’s commitment to its employees, others have reported negative experiences, particularly regarding communication and professionalism. Instances of feeling belittled or unsupported have been noted, leading some families to seek alternative care options.
Room for Improvement
Several reviews indicate that A-Plus HealthCare could enhance its communication practices and staff professionalism. Clients have expressed feeling unsafe or disrespected in their interactions with the office staff, which suggests a need for better training in customer service and sensitivity.
Summary
A-Plus HealthCare in Helena, Montana, provides customized companion and nursing services, backed by over 40 years of experience in the industry. While the company is recognized for its commitment to quality care and has a dedicated workforce, feedback from clients highlights areas for improvement, particularly in communication and staff interactions. Families considering A-Plus HealthCare may want to weigh these experiences when evaluating their options for home health care.
