Overview
5 Star Home Care, located in Chattanooga, Tennessee, is a locally-owned home health care provider dedicated to offering services to the community. The company is led by owner Kenny Higdon, who is described by some as passionate about helping seniors and ensuring quality care.
Services & Support
The services provided by 5 Star Home Care aim to support families in caring for their loved ones at home. The company emphasizes a caring approach, with some reviews highlighting the professionalism and dedication of the staff. Families have noted the importance of having a local provider who understands the specific needs of the Chattanooga community.
Care Approach & Staff
While some reviews commend the caring nature of the staff, there are mixed feelings regarding the management and communication within the company. Some employees have expressed concerns about disorganization and a lack of responsiveness from the owner when issues arise, particularly related to payroll. However, others have praised the overall commitment of the staff to provide compassionate care.
What Families Say
Feedback from families varies, with some expressing satisfaction with the care their loved ones received, noting the staff’s professionalism and the personal touch of a locally-owned business. Conversely, there are critical reviews that mention issues with the owner’s demeanor and the lengthy application process, which some found cumbersome. While some families recommend the service, others caution potential clients to consider their experiences.
Room for Improvement
Some reviews indicate that there are areas for improvement, particularly in communication and organizational processes. Concerns about management responsiveness and payroll issues have been highlighted by former employees, suggesting that these areas may need attention for a better overall experience.
Summary
5 Star Home Care offers a local option for home health care in Chattanooga, Tennessee, with a focus on compassionate service. While many families appreciate the personal attention and dedication of the staff, there are notable concerns regarding management practices and organizational efficiency. Families considering this provider may want to weigh the positive experiences against the critical feedback regarding communication and administrative processes.
