Overview
1 of a Kind In Home Care & Medical Services, located in Fayetteville, Arkansas, is a full-service home care and staffing agency. The organization specializes in providing in-home care for the elderly and staffing solutions for medical facilities, including hospitals and nursing homes. They offer a range of services, including assistance with personal care, homemaking, and respite care, and are known for conducting free in-home assessments by a Registered Nurse.
Services & Support
1 of a Kind In Home Care & Medical Services provides a variety of home care services tailored to meet the needs of clients. Their offerings include in-home care following surgery or a hospital stay, long-term care for chronic conditions, and both part-time and full-time care at assisted living facilities or nursing homes. They also emphasize the importance of free personal assessments to determine the best care plan for each individual.
Care Approach & Staff
The agency employs Certified Nursing Assistants (CNAs), Licensed Practical Nurses (LPNs), and Registered Nurses (RNs) who are prepared to step in temporarily to fill staffing needs in various medical facilities. While some families have reported positive experiences with the care provided by the CNAs, there have been concerns regarding the professionalism and attitude of some staff members, particularly in office interactions.
Who They Serve
1 of a Kind In Home Care & Medical Services primarily serves the elderly population in need of home care services as well as medical facilities requiring staffing solutions. They cater to a wide range of clients, including those recovering from surgery and individuals with chronic health conditions.
Service Area
The agency operates in Fayetteville and has one of the largest service areas in the River Valley and Northwest Arkansas, extending its services to Fort Smith, Rogers, and Springdale.
Scheduling & Availability
1 of a Kind In Home Care & Medical Services offers flexible scheduling options for both clients and staff. This flexibility is designed to accommodate the varying needs of clients in home care settings as well as staffing requirements for medical facilities.
Insurance & Billing
The agency accepts Medicaid, VA Benefits, and all private pay insurances. They provide assistance to families in determining eligibility for services, ensuring that clients have access to the care they need without financial uncertainty.
What Families Say
Feedback from families highlights a mix of experiences. While some clients have expressed satisfaction with the quality of care from the CNAs, others have noted issues with staff professionalism and communication, particularly in office settings. These concerns emphasize the need for improved customer service and staff training.
Room for Improvement
Several reviews indicate a need for improvement in staff demeanor and professionalism, particularly in client interactions at the office. Enhancing the greeting and overall attitude of office staff could contribute to a more positive experience for families and clients.
Summary
1 of a Kind In Home Care & Medical Services offers a comprehensive range of home care and staffing solutions in Fayetteville, Arkansas, and surrounding areas. While the agency provides essential services for the elderly and medical facilities, feedback suggests that there are areas for improvement regarding staff professionalism and communication. Families considering their services may want to weigh these factors in their decision-making process.
